Frequently Asked Questions
What is the alternate security process used by the Information Line?
If you don't remember your Password and do not remember your security questions, call a Customer Service Associate through the Information Line at 844-360-MDCP (844-360-6327). You will be asked to provide your Social Security number, date of birth, and address on file at Voya to verify your identity.
If you use alternate security, you will not be able to request any type of transaction that generates a check or ACH deposit (for example: you will not be able to take a loan, withdrawal, or distribution). You also will not be able to request a retiree address update or a beneficiary change. If you need to conduct one of these transactions, you will need to use alternate security to request a Password reminder, which will be mailed to you. Once you have received your Password, you will be able to use the website or the Information Line to do any type of transaction.